Reform RX Equipment Limited Home Use Warranty

Reform RX Limited Warranty

Pilates Equipment Ltd. (“Reform RX”) extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the Reform RX equipment. Any other use of the Reform RX equipment shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of the Reform RX will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty.

The Limited Warranty applies for the following components of the Reform RX only, for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as the Reform RX remains in the possession of the original purchaser, or, for a gifted Reform RX, the owner of the original membership attached to Reform RX.

HD touchscreen: 12 months                                          

Reform RX warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.

Frame: Five years                                                       

Reform RX warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery. 

Reform RX Components: 12 months             

REFORM RX warrants the components and all original parts of the REFORM RX, straps and loops, custom sticky mats, Signature Springs against defects in workmanship and materials for a period of 12 months from the date of original delivery.

For a Reform RX originally assembled by an authorised Reform RX technician, Reform RX will cover the labor cost for the repair or replacement made under this Limited Warranty for a period of 12 months from the date of original delivery. Except where applicable law requires otherwise, repair labor is not covered for locations where Reform RX did not originally assemble the Reform RX or if the Reform RX is moved to a location that is outside of Reform RX’s service area.

Exclusions and Limitations

Who and what is covered:

What is NOT covered:

What is not covered: The Limited Warranties above do not cover mechanical wear parts, normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorised repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery or over moulded.

Non-returnable Items: All Reform RX Springs, Loops, Hands and Feet Straps, Handles and Vinyl Covers are non-returnable. 

Extended Warranty Service

Extended warranty coverage is available for purchase. For more information, please visit support@reformrx.com for details.